Step 01
Order
Place your order any time at [ADD YOUR SUPPORT EMAIL] or on-site.
Help · Policies
Shipping policy
Rates, transit times, and delivery details.
Last updated 2026-05-28
$0 flat
US shipping
7-15 business days
Transit time
[ADD YOUR SUPPORT HOURS]
Daily cutoff
Step 02
Process
We process orders weekdays before our daily cutoff.
Step 03
Ship
Tracking emailed within 24 hours of dispatch.
Step 04
Deliver
Carrier delivers to the address on your order.
01 · Shipping destinations
We ship from [ADD YOUR COUNTRY] to 45+ countries. Country list available at checkout.
02 · Shipping rates & free-shipping threshold
Flat $8 within the US · Free over $80 · International $25 base + weight. Final rate calculated at checkout.
03 · Processing & handling time
Weekday orders before [ADD YOUR SUPPORT HOURS] ship same day. Weekend & holiday orders ship the next business day.
04 · Transit times & delivery dates
Domestic 3–5 business days. International 5–14 business days. Delivery dates are carrier estimates, not guarantees.
05 · Tracking & shipment notifications
Tracking emailed when label is created. SMS notification optional in account settings.
06 · Customs, duties & VAT
International customs and duties are the recipient's responsibility unless DDP-enabled at checkout.
07 · Address changes & undeliverable parcels
Email [ADD YOUR SUPPORT EMAIL] within 1 hour of order placement to change an address. Undeliverable parcels returned to sender refunded minus original shipping.
08 · Lost or damaged parcels
Report within 14 days of delivery (or expected delivery for lost parcels) to [ADD YOUR SUPPORT EMAIL]. We replace or refund at our discretion.
09 · Contact
[ADD YOUR LEGAL ENTITY NAME] · [ADD YOUR BUSINESS ADDRESS] · [ADD YOUR SUPPORT EMAIL] · [ADD YOUR SUPPORT PHONE] · Customer-service hours: [ADD YOUR SUPPORT HOURS]
