Step 01
Start a return
Email [ADD YOUR SUPPORT EMAIL] within 30 days of delivery.
Help · Policies
Refund policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Last updated 2026-05-28
30 days
Return window
0
Restocking fees
5–7 days
Refund processing
Free
Defective returns
Step 02
Print the label
We email a prepaid return label within 1 business day.
Step 03
Pack & drop off
Use original packaging when possible.
Step 04
Get refunded
Refund posts to your original payment method in 5–7 business days.
01 · Return window
Returns accepted within 30 days of delivery. Items must be unused, in original packaging, with all tags attached.
02 · Restocking fees
No restocking fees on standard returns. Custom or personalized items are non-returnable unless defective.
03 · How to return
Email [ADD YOUR SUPPORT EMAIL] with your order number and reason for return. We email a prepaid return label within 1 business day.
04 · Return shipping costs
Customer-paid returns: $7 deducted from refund. Defective or wrong-item returns: free, label provided by us.
05 · Return address
[ADD YOUR LEGAL ENTITY NAME] · [ADD YOUR BUSINESS ADDRESS]. Do not send returns to any other address — they cannot be processed.
06 · Refund method
Refunds post to the original payment method. Store credit available on request for a 5% bonus.
07 · Refund timing
Once we receive your return, we inspect and refund within 5–7 business days. Bank settlement may add 2–10 business days.
08 · Exchanges
The fastest exchange is to return the original for a refund and place a new order. Email [ADD YOUR SUPPORT EMAIL] for assisted exchanges.
09 · Damaged or defective items
Report damage within 14 days with photos to [ADD YOUR SUPPORT EMAIL]. We replace or refund at no cost.
10 · Items not eligible for return
Final-sale items, custom or personalized goods, intimate items, gift cards, and any item marked non-returnable on the product page.
11 · International returns
International customers pay return shipping and any reimport duties. Email [ADD YOUR SUPPORT EMAIL] before shipping for instructions.
12 · Late or missing refunds
If your refund hasn't arrived after 10 business days, contact your bank first, then email [ADD YOUR SUPPORT EMAIL].
13 · Order cancellation
Email [ADD YOUR SUPPORT EMAIL] within 1 hour of order placement to cancel. After dispatch, treat as a standard return.
14 · Contact
[ADD YOUR LEGAL ENTITY NAME] · Reg # [ADD YOUR REG NUMBER] · VAT/Tax ID [ADD YOUR TAX ID] · [ADD YOUR BUSINESS ADDRESS] · [ADD YOUR SUPPORT EMAIL] · [ADD YOUR SUPPORT PHONE] · Customer-service hours: [ADD YOUR SUPPORT HOURS]
