Refund policy

Returns accepted within 30 days of delivery. Items must be unused, in original packaging, with all tags attached.

No restocking fees on standard returns. Custom or personalized items are non-returnable unless defective.

Email [ADD YOUR SUPPORT EMAIL] with your order number and reason for return. We email a prepaid return label within 1 business day.

Customer-paid returns: $7 deducted from refund. Defective or wrong-item returns: free, label provided by us.

[ADD YOUR LEGAL ENTITY NAME] · [ADD YOUR BUSINESS ADDRESS]. Do not send returns to any other address — they cannot be processed.

Refunds post to the original payment method. Store credit available on request for a 5% bonus.

Once we receive your return, we inspect and refund within 5–7 business days. Bank settlement may add 2–10 business days.

The fastest exchange is to return the original for a refund and place a new order. Email [ADD YOUR SUPPORT EMAIL] for assisted exchanges.

Report damage within 14 days with photos to [ADD YOUR SUPPORT EMAIL]. We replace or refund at no cost.

Final-sale items, custom or personalized goods, intimate items, gift cards, and any item marked non-returnable on the product page.

International customers pay return shipping and any reimport duties. Email [ADD YOUR SUPPORT EMAIL] before shipping for instructions.

If your refund hasn't arrived after 10 business days, contact your bank first, then email [ADD YOUR SUPPORT EMAIL].

Email [ADD YOUR SUPPORT EMAIL] within 1 hour of order placement to cancel. After dispatch, treat as a standard return.

[ADD YOUR LEGAL ENTITY NAME] · Reg # [ADD YOUR REG NUMBER] · VAT/Tax ID [ADD YOUR TAX ID] · [ADD YOUR BUSINESS ADDRESS] · [ADD YOUR SUPPORT EMAIL] · [ADD YOUR SUPPORT PHONE] · Customer-service hours: [ADD YOUR SUPPORT HOURS]